Zero Tolerance Policy

Abusive, Aggressive, Racist Or Sexist Behaviour

The role of medical receptionist is very responsible, sometimes difficult, often upsetting, but very rewarding. If you see staff are already dealing with a telephone call, or are busy with another patient, please be patient. We do not expect our staff to be rude to patients and will not tolerate patients being rude to members of staff.

Any patient found using threatening behaviour or abusive language whilst on the premises will be asked to register at another practice.