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Request an appointment
If you have a health concern or need support from our team, you can use our online appointment service, Klinik, to submit your request. Klinik is available to registered patients from 8am to 6.30pm, Monday to Friday (excluding bank holidays).
Using Klinik, you can tell us about your health concern and request the most appropriate care for you. Our clinical team reviews the information you provide and will arrange the next steps based on your needs.
What happens after you submit your request?
Your clinical enquiry will be seen by the duty doctor, we aim to review all clinical enquiries submitted before 4pm on the same working day. This does not necessarily mean you will be contacted on the same day, as the timing and type of response will depend on your clinical needs.
Urgent clinical enquiries are prioritised. If we feel you need more urgent care, we may advise you to contact NHS 111 or attend A&E.
For urgent queries or if you need help using the service, please contact the practice directly during our opening hours (8am to 6.30pm Monday to Friday).
We are here to help you get the right care from the right member of our team.
Request an Appointment
Get help from your practice with our new online consultation service
A simpler way to get the right care
Our online appointment system, Klinik, means you don't need to call the practice first thing in the morning to request an appointment.
Instead, Klinik asks you to provide some information about your symptoms or what you need help with. Your request is then reviewed by the appropriate member of our team:
- Clinical enquiries are reviewed by a duty doctor, who will assess what care you need.
- Non-clinical queries are reviewed by our reception team, who can help with administrative requests and signposting.
This helps us make sure you’re connected with the right person, at the right time, in the right place, based on your individual needs.
We know that using a new system can take a little getting used to, but 81% of our patients describe their experience of using Klinik as good or excellent.
We hope this approach makes it easier for you to access the care and support you need.
What happens once my information has been submitted?
All forms submitted regarding a clinical query are reviewed by the duty doctor- normally within 30-60 minutes of submission. Urgent clinical queries are prioritised for a rapid review by the duty doctor. Occasionally you may be contacted to provide more information to help make this decision. The duty doctor decides on the most appropriate appointment based on clinical need and the preferences you express.
Is it quicker to phone?
All queries are processed via the Klinik platform. If you call or present to the reception team in person - they will submit your query on your behalf. The time it takes for a clinician to review the form submitted is the same whether you call, attend the practice to speak to our reception team, or submit the request online.
When will I get an appointment?
Urgent clinical queries are normally prioritised for a same day appointment: please keep your phone available to receive a call from the reception team to confirm the appointment time. The second category of appointment are those where the duty doctor thinks we need to assess you within 2-3 working days. The reception team will call you - typically on the day of submission - to confirm your appointment. For routine clinical queries we aim to contact you within 48 hours to confirm your appointment over the next two weeks.
What does 'right place' mean? Are you going to send me elsewhere?
There may be times when it makes sense to go elsewhere. For example, for some eye conditions there is a local Minor Eye Conditions Service specifically for the local population. Or there may be conditions, such as athlete's foot, that can be better managed by one of the local pharmacies. The vast majority of clinical requests are offered appointments with doctors here at the practice.
Extended Hours Consultations
Queensbridge Group Practice provides evening consultations between 6.30pm and 8.00pm. There are by appointment only for non-urgent clinical queries. They are typically carried out by telephone. The clinics operate on Mondays, Tuesdays and Thursdays. If you have a strong preference for these time slots please indicate this when requesting an appointment. We will do our best to accommodate them subject to availability.
How can I support the practice?
The more people who use the online platform, the more we can free up the reception team to support those who require assistance. It is for this reason that should you call us, our reception staff will ask whether you can fill in a online form and if you can, will kindly ask you to do so. When completing the online form please try to provide as much information as possible. It is helpful to know if you have a preference to be seen face-face, whether you have any times that you are unavailable to attend, and if you have a preference to see a particular clinician.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Unable to use the internet?
Please call or come to reception
Queensbridge practice is always looking to protect our vulnerable patients. This is especially important as services move towards digital solutions. Vulnerable patients (such as our frail patients) can continue to call us on our telephone number and our reception staff will be more than happy to fill in a Klinik form on your behalf.
We encourage our patients whom have difficulties with or cannot access the internet to also contact us on our telephone line. If it is hard to contact us by phone you are welcome to present to reception. Alternatively, you can ask for a friend or family member to submit an enquiry on your behalf. We have Turkish advocates present in reception on Tuesday mornings and Thursday afternoons. We also have access to telephone and BSL interpreters.
We are working with our patient participation group Queensbridge Together to provide training for people who would like support using the internet. Please remember that calling does not mean that your enquiry will be prioritised more urgently than if you submit an enquiry online. All queries are assessed by the duty doctor based on clincal need.
Our telephone number is 020 7254 1101.
Interpreters
If you require an interpreter, please let us know when requesting an appointment. We have access to in person and phone interpreting services. Turkish advocates at present at the practice on Tuesday mornings and Thursday afternoons.
We can arrange for BSL interpreters: please let us know in advance where possible as unfortunately they can take a few days to arrange.
Duty Doctor
For when you have an urgent medical problem
- Available in all City & Hackney GP Practices
- 8am to 6.30pm: Monday to Friday (excluding bank holidays)
- Phone the practice and explain to reception that you have an urgent problem
- If appropriate, reception can then put you on the Duty Doctor list
- The Duty Doctor will ring you back within 2 hours
- The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the practice
- A home visit if you are really not well
- A referral to another service
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
If you have a life-threatening emergency, please call 999.