WellFamily Plus

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What we do

WellFamily Plus supports people over the age of 16, who experience mild to moderate mental health difficulties. This service offers holistic assessments, advice, and information, emotional and practical support. 

Who is eligible?

  • Anyone 16 and over
  • Registered with a City and Hackney GP
  • Mild to moderate mental health difficulties
  • Frequent attenders to GP for psycho-social issues

Contact information

  • Address: WellFamily Plus, Unit 7 The Textile Building. 29a-31a Chatham Place, E9 6FJ  (Unit 7 entrance is on Belsham Street)
  • Telephone: 020 3846 6777
  • Email: Hackneywellfamilyplus@family-action.org.uk
  • Working hours: Monday to Friday, 9am to 5pm.

Visit the WellFamily Plus website

What we offer

Emotional support

The service provides a range of interventions to alleviate stress, anxiety, depression relating to domestic abuse, relationship issues, bereavement, parenting issues, education and employment difficulties, substance misuse, exam stress etc. 

Practical support

  • Information and basic advice on a range of issues such as housing, welfare benefits, debt, access to Health and Social Care services, domestic abuse, etc.
  • Simple form filling, for example, dial a ride or freedom pass application 
  • Support with applying for grants to alleviate financial difficulties
  • Signposting to specialist services such as IAPT, psychotherapy, CAMHS, CHAMHRS, housing, finances/debt, immigration, domestic abuse, welfare benefits, education, employment etc. 

Further information

How to refer to our service

If self-referring, contact your GP practice and ask for an appointment with WellFamily Plus Practitioner in the surgery.

If you are professional, complete our referral form and email to hackneywellfamilyplus@family-action.org.uk or discuss referral pathway with the practitioner at your surgery.

Where we are

Unit 7 The Textile Building. 29a-31a Chatham Place, E9 6FJ  (Unit 7 entrance is on Belsham Street)

Who are we

We are a team of practitioners employed by Family Action and we offer our support from City and Hackney GP surgeries.  

What will happen at your appointment?

  • We will offer you an assessment to discuss and agree support you need
  • We can offer you up to 8 sessions of emotional support
  • We can also offer practical support with issues that may make you feel anxious and worried
  • We can liaise with other professionals to progress the work we have agreed

What our service users say about us 

  • “It is very rare to find someone you can open up to and feel understood, thank you WellFamily Plus”
  • “Support was really helpful. I learned how to deal with certain situations better and therefore don’t get stressed”
  • “I am very pleased with the service I received, I feel a lot better now, my sleep pattern and mood have improved. Thank you”