Queensbridge Group Practice

OPENING TIMES

COMMUTER CLINICS

We also have telephone consultations in the mornings (see below).

Please note that surgery opening times may vary.

QUEENSBRIDGE APPOINTMENT SYSTEM

Commuter Clinics
For patients who are unable to attend during normal surgery hours we now have early morning 7:00 - 7:45am and late evening 6:30 - 7:45pm clinics on Wednesday and another on Thursday morning 7:00 - 7:45am. These clinics have limited appointments so it is important that if you make an appointment but cannot attend you need to let us know as if you DO NOT ATTEND you may not be able to re-book another one.

Telephone Assessment Clinic
Telephone reception between 8:30 - 11:30am.
The duty doctor will call you back.

You will be given advice, a future or same day appointment as appropriate. Please phone early in the morning if you think you need to be seen on the same day, as appointments are allocated between the clinicians on duty that day.

Telephone Consultations
If you wish to speak with your own doctor or nurse, please give your name and contact number to a member of the reception team before 11:30am and they will return your call after the morning surgery.

If you are waiting for a call from the doctor, please keep your line free as the doctor will try calling no more than twice.

When booking any non-urgent appointments please ask to see the doctor that knows you best or has been dealing with any particular problem you have. You will see in the practice a board with our photographs on.

Friday Afternoons
These are for URGENT problems only, and cannot be pre-booked.

When the surgery is closed

If you need urgent advice or you feel so ill that it is a matter of emergency, there is always a doctor on call. We deputise out of hours care to the provider, Harmoni, who are able to provide advice and also consultations in person when the surgery is closed. Harmoni has a permanently manned switchboard to receive out-of-hours calls and duty doctors will be available out of normal surgery hours to offer advice or, if necessary, to arrange an emergency consultation at their Primary Care Centre, telephone 020 7388 5800. Patients who are not well enough to travel will be visited at home, where necessary. The duty doctor may not be a member of this practice, but will be a fully qualified GP working in another practice in Hackney. We are informed by the next day of any out-of-hours contacts with Harmoni.

If you need help or advice and the situation cannot reasonably wait until the surgery opens again, telephone the surgery here as you would under present arrangements and your call will either be diverted or the answering machine message will provide you with the number you should call. Please do not go directly to the Primary Care Centre as appointments are strictly by invitation from the duty doctor and patients will not be seen without an appointment.

PLEASE REMEMBER - IN A LIFE-THREATENING EMERGENCY, YOU SHOULD STILL DIAL 999 AND ASK FOR AN AMBULANCE.

We have full access for disabled people.

Please Keep Us Informed

If any of your personal details, e.g. address or telephone number, change, do let us know. It is vital that the information we hold on our patient database is up to date and accurate.